The policy

1. ARRIVAL & LATE ENTRY

Existing Clients: Please arrive at least 5 minutes before your class starts to prepare.

New Clients: Mandatory arrival of at least 10 minutes before your first session for a safety

induction and orientation.

5-Minute Rule: If you are more than 5 minutes late, your spot may be released and given to

a client on the waiting list. To ensure safety and respect the flow of the class, late entry

beyond this window is not permitted.

2. CANCELLATION POLICY

3-Hour Window:

Cancellations made more than 3 hours before the class start time will retain the class

credit in your account.

Cancellations made within 3 hours of the class start time (Late Cancel) or No-Shows

will result in the forfeiture of the class credit.

Refunds: All class credits and packages are non-refundable.

3. STUDIO ETIQUETTE & FACILITIES

Liability: SAFEHOUSE is not responsible for the loss or damage of any personal items

brought into the studio.

Grip Socks: For hygiene and safety on the apparatus, non-slip grip socks are required for all

Pilates sessions.

Phones: Please keep devices on silent and stored with your belongings during the session.

4. HEALTH & SAFETY

Please inform your instructor of any injuries, physical limitations, or medical conditions before

the session begins. Safety is our priority; instructors may modify exercises to suit your needs or

request medical clearance where necessary.

5. PACKAGES & MEMBERSHIPS

All class packages have a designated expiration date from the DATE OF PURCHASE (NOT the date of the first booked class).

Credits are non-transferable and non-refundable.

Extensions may be granted for documented medical reasons at the discretion of management.